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Bridging the Gap: Enhancing Customer Experience Through Grid Modernization - West Monroe

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Bridging the Gap: Enhancing Customer Experience Through Grid Modernization

Discover how grid modernization is transforming the energy landscape and revolutionizing the way utilities serve their customers

May 14, 2025

Beyond the technical aspects of grid modernization, this webinar highlights the real-world benefits for customers. From improving reliability and affordability to empowering consumers with greater control over their energy usage, modern grid technologies are reshaping the utility-customer relationship in exciting ways.

Key themes:
How emerging technologies are redefining customer experiences and interactions with utilitiesThe latest trends driving grid modernization and their impact on energy accessibilityInsights into how state energy policies are fostering customer-centric solutions and accelerating clean energy adoptionOpportunities to address affordability while delivering value to customers

Panel:
Utibe Bassey, Vice President, Customer Experience, Dominion EnergyDaniel Canavan, Vice President, Regulatory Affairs, UinetJohn Mannetti, Director, Customer Energy Innovation, Puget Sound EnergyJoshua Tom, Director, Energy Transition Solutions, National GridMichael Menendez, Senior Partner, Utilities, West MonroeNolan Woodle, Senior Consultant, Utilities, West MonroeAre you prepared to deliver resilient, sustainable services? See how we can help your infrastructure modernizationLearn More About Our ServicesLet's Connect Email, phone, or social media—your choice.

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